The 10 Most Common Excuses Customers Give for Skipping a Service
Every mechanic has heard them all. From 'I'll do it next month' to 'my mate says it's fine', here are the classic excuses customers give for skipping a service.
If you've worked in a garage for more than about forty-five minutes, you've heard them. The excuses. The deflections. The creative reasoning that would make a defence lawyer proud. Customers have an almost supernatural ability to explain why right now just isn't a good time for a service.
We've gathered the ten absolute classics -- the ones that get muttered across reception counters in every workshop in the country, week in, week out. If you can get through this list without nodding, you've never worked on a car in your life.
The Hall of Fame
The Takeaway
Look, customers aren't trying to be difficult -- most of the time, life just gets in the way, and car maintenance drops to the bottom of the priority list. The garages that do best at keeping customers coming back aren't the ones that guilt-trip them. They're the ones that make it ridiculously easy to book, send a friendly reminder at the right time, and keep the whole process painless. A quick text or email at the right moment does more than any lecture ever will.